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Ordering Information

Great Craft Works
133 West Gay Street
West Chester, PA 19380

Contacting Great Craft Works

You may contact us by using any one of the following methods:

Phone To speak with a Customer Service Representative, please call between the hours of 11:00 am and 5:00 pm (Eastern Standard Time) Tuesday through Saturday. Our phone number is (610) 431 9790.
Fax: You may fax us 24 hours a day at (610) 431 9793.
E-Mail: You may e-mail us at info@greatcraftworks.com

Minimum Order Requirements
Our minimum domestic order amount is $25.00.
Our minimum international order amount is $50.00.

Payment Options
We accept the following methods of payment: Visa, MasterCard, Discover Card, and American Express. If you are uncomfortable providing your credit card information via our online shopping cart. Feel free to phone, fax or e-mail us.

At this time we are unable to accept checks, money orders, PayPal, or C.O.D. orders.

Sales Tax
Sales within the Commonwealth of Pennsylvania are subject to a State Sales Tax of 6%. If you have a tax exemption license, please contact us to set up a wholesale account.

Domestic Shipping Information
Please allow up to 7 business days for orders to be processed and shipped.

We typically ship orders via UPS ground service or USPS. If you have special shipping needs, please contact us prior to placing your order so that we can make appropriate accommodations.

Actual United States Mail rates or UPS rates will be applied to your order.

Expedited shipping is only available for orders over $500.00.

Local customers may contact us in order to make arrangements to pick up their orders in our showroom.

International Shipping Information
International orders will be shipped via UPS or US Mail.

Ups service is available on request (more expensive but faster).

Mail rates for the United States Post Office may be seen on the Post Office's website. http://postcalc.gov

Actual United States mail rates or UPS rates will be applied to your order.

Due to mail security issues we do not ship to Mexico, or the Continent of Africa.

Please allow up to 7 business day for orders to be processed and shipped.

Backorders
We do not backorder out-of-stock items, please feel free to reorder such times as they become available.

Returns/Damaged Merchandise
Returns: All goods must be returned within seven calendar days.

All goods must be accompanied by a copy of the original invoice.

All goods must be returned in the original, unopened condition.

All goods must be boxed - not returned in padded mailing envelopes, overnight carrier envelopes, or standard envelopes.

Unless the return is the result of our error, a restocking fee of 10.0% will be applied to all returned merchandise.

Not Returnable
Spooled beading supplies - Beadalon Wire, Artistic Wire, Stainless Steel Wire, Supple Max, Elasticity, Leather and Silk Cord.

Body piercing jewelry - pierced earrings.

Damaged Merchandise
Damaged good will be replaced or refunded.

All Prices are subject to change without notice.

Click here to learn about Lead Safety in Jewelry Products
We accept the following Credit Cards

(610) 431.9790   info@greatcraftworks.com

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