CONTACTING GREAT CRAFT WORKS:
YOU MAY CONTACT US USING ANY ONE OF THE FOLLOWING METHODS:

PHONE:	TO SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE, PLEASE CALL BETWEEN THE HOURS OF 11:00 AM AND 5:00 PM (EST), MONDAY THROUGH SATURDAY. OUR PHONE NUMBER IS (610) 431 9790.
FAX:	YOU MAY FAX US 24 HOURS A DAY AT (610) 431-9793.
E-MAIL:	YOU MAY E-MAIL US AT INFO@GREATCRAFTWORKS.COM.

MINIMUM ORDER:
OUR MINIMUM DOMESTIC ORDER AMOUNT IS $25.00.
OUR MINIMUM INTERNATIONAL ORDER AMOUNT IS $50.00.

PAYMENT METHODS:
WE ACCEPT THE FOLLOWING METHODS OF PAYMENT: VISA, MASTERCARD, DISCOVER (NOVUS), AND AMERICAN EXPRESS. IF YOU ARE UNCOMFORTABLE PROVIDING YOUR CREDIT CARD INFORMATION VIA OUR ONLINE SHOPPING CART, FEEL FREE TO PHONE, FAX, OR E-MAIL US.

AT THIS TIME, WE ARE UNABLE TO ACCEPT CHECKS, MONEY ORDERS, OR C.O.D. ORDERS.

SALES TAX:
SALES WITHIN THE COMMONWEALTH OF PENNSYLVANIA ARE SUBJECT TO A STATE SALES TAX OF 6.0%. IF YOU HAVE A TAX EXEMPTION LICENSE, PLEASE CONTACT US TO SET UP A WHOLESALE ACCOUNT.

SHIPPING INFORMATION:
WE TYPICALLY SHIP ORDERS VIA UPS GROUND SERVICE. IF YOU HAVE SPECIAL SHIPPING NEEDS, PLEASE CONTACT US PRIOR TO PLACING YOUR ORDER SO THAT WE CAN MAKE APPROPRIATE ACCOMMODATIONS.

INTERNATIONAL ORDERS WILL BE SHIPPED VIA UPS OR US MAIL.

DOMESTIC ORDERS, ACTUAL UPS SHIPPING RATES WILL BE APPLIED TO YOUR ORDER.

LOCAL CUSTOMERS MAY CONTACT US IN ORDER TO MAKE ARRANGMENTS TO PICK UP THEIR ORDERS IN OUR SHOWROOM.

PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR ORDERS TO BE PROCESSED AND SHIPPED.

BACKORDERS:
WE DO NOT BACKORDER OUT-OF-STOCK ITEMS. PLEASE FEEL FREE TO RE-ORDER SUCH ITEMS AS THEY BECOME AVAILABLE.

RETURNS/DAMAGED MERCHANDISE:

RETURNS:	ALL GOODS MUST BE RETURNED WITHIN SEVEN CALENDAR DAYS. ALL GOODS MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE. ALL GOODS MUST BE RETURNED IN THE ORIGINAL, UNOPENED CONDITION. ALL GOODS MUST BE BOXED – NOT RETURNED IN PADDED MAILING ENVELOPES, OVERNIGHT CARRIER ENVELOPES, OR STANDARD ENVELOPES. UNLESS THE RETURN IS THE RESULT OF OUR ERROR, A RESTOCKING FEE OF 10.0% WILL BE APPLIED TO ALL RETURNED MERCHADISE.
NOT RETURNABLE:	SPOOLED BEADING SUPPLIES - Beadalon Wire, ColourCraft Wire, Supple Max, Elasticity, Leather and Silk Cord. BODY PIERCING JEWELRY - Pierced Earrings.
DAMAGED MERCHANDISE:	ALL DAMAGED GOODS WILL BE REPLACED.

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.